Principles for Building Excellent AI Features

In a podcast episode of High Agency, Raza Habib, CEO and co-founder of Humanloop, converses with Lorilyn McCue, a product manager at Superhuman, about the development of AI-powered features in their email client. McCue details the principles guiding her team: optimizing for continuous learning and integrating AI seamlessly into the product, aiming for users to not even realize they are using AI features. They discuss the development process, from initial prototyping and internal testing to broader releases and iterative improvements based on user feedback. McCue emphasizes the importance of prompt engineering and using AI to save time in practical tasks, such as writing and summarizing emails, and highlights the innovative Ask AI feature for advanced email searches. The conversation also touches on the evolving landscape of AI, with McCue asserting that AI is underhyped due to its vast, untapped potential for everyday use cases.