Why Lano’s Ops Setup Couldn’t Keep Up With Their Growth

Lano, an HR software provider, experienced rapid growth during the COVID-19 pandemic, leading to increased pressure on their engineering infrastructure. The company's Ops team struggled with complex workflows, custom scripts, and high maintenance overhead, causing delays and frustration among developers. A critical integration blocked staging for two weeks, highlighting the need for a more scalable CI/CD setup. To address this, Lano implemented an Internal Developer Platform (IDP) built using Humanitec, which provides a lightweight API layer, enabling true developer self-service and automating workflows. The IDP has improved DevEx, reduced MTTR by 40%, and allowed the Ops team to support more developers without issues.