How To Make Your Customers Happy, with Eaze
Blog post from Honeycomb
In a lively webcast interview, CJ Silverio and Ben Gardella from Eaze discuss the challenges of scaling their service following the legalization of recreational marijuana sales in California, which led to a sudden surge in demand similar to the appeal of pizza delivery. This unexpected success, humorously described as a "catastrophic success," required Eaze to adapt quickly to maintain service reliability amidst increased customer expectations. The conversation covers the initial struggles with infrastructure, including outages during critical periods, and emphasizes the importance of honest communication with partners and customers. They also highlight the role of Honeycomb in facilitating a seamless replatforming process while continuing to operate their existing services. The webcast provides insights into the innovative solutions and strategic decisions that helped Eaze navigate this period of rapid growth.
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