Honeycomb Announces Major Updates to PagerDuty Integration

Honeycomb has announced significant updates to its integration with PagerDuty, enhancing the information provided in PagerDuty notifications and allowing for greater configurability. These updates, available to all users leveraging Honeycomb Triggers and Burn Alerts, include the adoption of PagerDuty's V2 API, which offers new functionalities like customizable alert payloads and configurable severity levels, enabling users to define notifications as Critical, Error, Warning, or Info. The integration now supports the management of email and Slack webhook recipients through a new Recipients API, allowing for precise matching with native PagerDuty IDs. Additionally, Honeycomb graphs can now be included in PagerDuty notifications, offering valuable context directly within alerts. Configuration as code is supported for all integration settings, accessible via the Honeycomb UI, API, or Terraform Provider. These enhancements aim to give engineering teams more observability data, reducing incident resolution times and improving digital service performance, as emphasized by Steve Gross, Sr. Director at PagerDuty. The updated functionality is available for immediate use, with free trials offered for new users.

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