Announcing Honeycomb Support Business Hours in Europe

Honeycomb has expanded its support business hours to accommodate European customers, offering service from 9:00 a.m. to 5:00 p.m. GMT/BST starting May 20th, 2024, in addition to its existing service hours in the U.S. This change aims to enhance customer experience without affecting the pricing or level of technical support, which remains consistent across all regions and plans. Customers can reach out to Honeycomb Support through various channels, including the support portal, in-app options, and email, to address issues, ask questions, and provide feedback. The company also offers resources such as technical documentation, educational courses, a community Slack channel, and scheduled office hours with developer advocates to further assist users in optimizing their observability stack. Additionally, Honeycomb encourages those interested in European data residency to contact their sales team, with a self-serve option anticipated in the future.