Data teams often face repetitive and evolving customer inquiries that consume significant time and resources, but leading teams overcome this by creating interactive data apps that anticipate question evolution and empower stakeholders to explore data independently. Traditional Customer 360 dashboards are inadequate due to their static nature, often requiring either granting broad SQL access or overloading data teams with constant requests. Instead, data apps designed with common customer success questions and guided exploration features allow stakeholders to investigate using built-in parameters and business context, transforming the investigative process into an intuitive experience. This shift reduces the need for repeated queries, enabling data teams to focus on developing scalable tools rather than handling individual requests, thus evolving from service desks to strategic platform builders. At Hex, the focus is on building and sharing these interactive data products, which enhance team efficiency and autonomy, allowing customer success teams to independently find answers and make informed decisions.