Hex's Account 360 is a comprehensive customer health dashboard designed to streamline customer data management by integrating information from various sources such as Salesforce, Stripe, and internal support systems. Initially developed as a prototype to address the inefficiencies faced by the Hex data team in answering customer inquiries, it has evolved into an indispensable tool that enables instant access to crucial customer information. The app organizes data into tabs displaying customer health scores, user activity, feature usage, revenue, and support stats, allowing the customer team to have informed conversations and prioritize accounts effectively. By unifying siloed data and providing actionable insights, Account 360 minimizes the time spent on data wrangling, enhances proactive customer engagement, and reduces operational bottlenecks. It empowers all team members, regardless of technical expertise, to swiftly answer customer questions and make strategic decisions, contributing to healthier customer relationships and allowing data teams to focus on broader business insights.