Heap is committed to maintaining uninterrupted services for its global customers amidst the COVID-19 pandemic by implementing a robust business continuity plan. The company has transitioned all employees and contractors to remote work, equipped with necessary technology to ensure secure and effective operations from any location. While monitoring health guidelines from authorities like the WHO and CDC, Heap has restricted cross-border and non-essential domestic travel, opting for digital customer interactions instead. This proactive approach aims to mitigate potential disruptions, ensuring the availability of support services during business hours and maintaining open communication channels to share updates as needed.