ServiceNow for CI/CD Pipelines - RBAC for Separation of Duties

Harness has enhanced its Continuous Delivery platform by integrating with ServiceNow, facilitating streamlined change management across development and IT operations teams. This integration allows enterprises to track and audit production deployments and approve pipeline stages directly through ServiceNow tickets. The addition complements previous integrations with Atlassian Jira, catering to the needs of enterprises where Jira serves as the system of record for development teams and ServiceNow for IT operations. The integration supports two main use cases: tracking and auditing the progress of production deployments and approving or rejecting deployment pipeline stages using ServiceNow tickets. It offers features such as role-based access control and enables updates and approvals of deployment workflows to be managed within ServiceNow, enhancing the efficiency and automation of deployment processes.

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