MakerBot transitioned from Spinnaker to Harness for their CI/CD processes, significantly improving deployment efficiency and reducing troubleshooting costs by $118,000 annually. This switch enabled MakerBot to conduct about 15 deployments daily with an 8% failure rate, while integrating features such as RBAC controls and seamless connections with tools like Datadog and Jira, which enhanced developer satisfaction and deployment confidence. Previously, the company's Lead Cloud Architect, Erik Ahrend, faced challenges with Spinnaker's complex pipelines, which required advanced technical knowledge and resulted in costly and time-consuming troubleshooting efforts. By adopting Harness, MakerBot simplified its software delivery process, fostering a self-service deployment culture where developers could easily manage pipelines without constant oversight, thus alleviating Erik's workload and reducing security concerns.