Harness has launched the Harness Idea Portal, powered by canny.io, to streamline customer feedback and feature requests, aiming to enhance collaboration and communication between customers and product managers for better product development. Previously, the company used multiple channels like calls, Slack, and Zendesk to gather input, which posed challenges such as difficulty in communicating updates and collaborating with multiple customers requesting the same feature. The new portal addresses these issues by offering a centralized platform where customers can submit ideas, vote on existing suggestions, and receive notifications on the status and progress of their requests. This initiative is expected to improve customer satisfaction by fostering closer collaboration and providing timely updates on product developments.