Harness Service Reliability Management (SRM) is designed to help companies enhance application reliability through automating Service Level Objective (SLO) management, thereby preventing Service Level Agreement (SLA) violations and improving customer retention. The platform supports collaboration between development and reliability teams by providing a unified workspace and leveraging policy-as-code to set automated guardrails in the software delivery process. By addressing common challenges such as the manual management of SLOs and the slow identification of issues, SRM enables businesses to balance software reliability with innovation, reducing problem resolution time and avoiding penalties. Effective SLO management leads to increased deployment velocity, improved customer satisfaction, and protection against revenue loss, as demonstrated by Harness's customer Advanced, who benefited from quicker problem resolution and enhanced system reliability.