Harness effectively utilizes feature flags to manage feature releases, providing early access, rollbacks, gradual rollouts, and customer-specific troubleshooting to enhance user experience and minimize disruptions. Before launching Harness Feature Flags, internal teams stress-tested the product, and it continues to be an integral tool for teams like Customer Success Management (CSM) for various purposes. The CSM team uses feature flags to offer select customers early access to new features, gather feedback, and ensure smooth rollouts by mitigating issues through quick rollbacks if necessary. Additionally, feature flags enable gradual rollouts to monitor performance, customer-specific troubleshooting to tailor solutions, and testing in non-production environments to minimize risks. Harness Feature Flags also support automated rollout pipelines, governance with robust policy tools, automated lifecycle management to handle tech debt, and integration with CI/CD for a seamless software development lifecycle.