Campspot, a company specializing in reservation software for resorts, transitioned from AWS Code Deploy to Harness for its continuous delivery needs, significantly enhancing operational efficiency and customer experience. Originally, as the company scaled, they faced challenges with AWS Code Deploy due to its lack of native support for multiple ports in their applications, leading to complex custom scripted workarounds that resulted in deployment complexities and lengthy rollbacks. These issues, including frequent deployment failures and long downtimes, necessitated late-night deployments and frustrated both developers and the DevOps team. The switch to Harness resolved these challenges by simplifying the deployment process, enabling daily deployments, and reducing rollback time from 45 minutes to 10 minutes, which allowed the team to focus on other critical projects and improve the reliability and speed of deployments, thus preventing customer-impacting issues.