Burst SMS, a global online messaging platform, significantly improved its software deployment process by adopting the Harness DevOps platform, which increased deployment frequency by eight times to once every two weeks and reduced deployment time to just five minutes. These changes transitioned the company from risky, infrequent "Big Bang" deployments every 3-4 months, which often resulted in production issues and approximately six days of annual downtime, to a more agile approach with minimal customer impact and downtime reduced to minutes. Harness provided Burst SMS with the ability to manage deployments efficiently across a hybrid cloud environment without requiring in-depth knowledge of specific cloud providers like AWS and GCP, fostering a culture of rapid iteration and innovation. This shift has allowed Burst SMS to embrace a "fail fast" mentality with reduced risk, demonstrating the value of DevOps practices within the organization.