Automate Incident Intake with AI SRE Runbooks

Harness AI SRE aims to reduce the 10-to-30-minute coordination phase at the start of incidents by automating repeatable intake tasks through visual, trigger-based runbooks. These workflows can create Jira or ServiceNow tickets, open Slack channels, start Zoom bridges, assign incident fields, page responders, and record actions in an incident timeline using more than 50 integrations. Runbooks can be initiated by monitoring-tool webhooks, manual actions, or incident changes, with rules and conditional branches allowing different handling for alerts based on severity, tags, fields, or thresholds. The platform’s Deploy Change Investigator also links build events, deployment data, merged pull requests, feature-flag changes, and related alerts to identify changes associated with an incident and rank potential causes by confidence. Runbooks may trigger remediation actions such as deployment rollbacks through Harness pipelines, although the approach emphasizes human oversight, with automation handling setup and contextual investigation while responders retain responsibility for resolution.

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