Niran Fajemisin, Director of Engineering at Starbucks, delivered a talk at Chaos Conf 2019 emphasizing the inevitability and importance of embracing system failures. He argues that since systems are built by humans and are inherently fallible, failure should be considered a first-class construct in system design. Fajemisin advocates for a cultural shift towards transparency, blamelessness, and collective ownership of failures to foster innovation and growth. He highlights the significance of focusing on problem-solving rather than assigning blame during failures and stresses the importance of instrumentation and observability in understanding and preventing recurring issues. By promoting resilience and collaboration across teams, organizations can better serve their customers and deliver business value, ultimately learning valuable lessons from failures.