Ocrolus, a fintech automation platform, sought to gather insights and metrics from nearly 1,000 remote user workstations as part of their production business functions, which were tied to workstation performance. Travis Johnson, Ocrolus’ tech ops manager, shared at ObservabilityCON 2021 how the company utilized existing industry tools like Grafana Cloud and Prometheus, alongside Ansible for management and Teleport for remote access, to implement a monitoring system. Johnson emphasized using a push model to avoid creating a one-off solution, enabling efficient management and configuration changes across numerous workstations. Grafana Cloud facilitated the setup by managing resource usage and scaling metrics, though Prometheus presented challenges in debugging remote-write failures. By using the Grafana Agent and customizing agent configurations, Ocrolus successfully addressed various issues and enhanced their infrastructure's performance. This allowed them to make data-driven decisions, such as transitioning to solid-state drives, and highlighted the benefits of leveraging cloud-based monitoring solutions for remote work environments.