Simon Crute, a support engineer at Grafana Labs, plays a key role in handling customer queries for Grafana Cloud and Enterprise, leveraging his extensive background in enterprise IT. Transitioning from a large IT company, Simon appreciates the remote work culture and work-life balance at Grafana Labs, allowing him to contribute to open-source projects and engage in hobbies like fell walking. Despite shifting from running due to injury, he cherishes his past marathon achievements and enjoys family time, often acting as a part-time taxi driver for his kids. Simon's fondness for Thai and Indian cuisine is complemented by his wife's passion for cooking, and he has recently developed a penchant for binge-watching "Designated Survivor." His wish for teleportation reflects his desire to ease travel for family visits, while his humorous self-proclaimed talent for overlooking household disarray adds a light-hearted touch to his profile.