Douglas Hanna, the Chief Operating Officer at Grafana Labs, is responsible for overseeing the company's growth and scaling efforts, focusing on go-to-market strategies and internal operations. His career trajectory includes experience in both small and large companies, beginning in the web hosting industry and eventually leading to a significant role at Zendesk before joining Grafana Labs. Outside of work, Douglas enjoys exploring Michelin-starred restaurants in the Bay Area, outdoor activities like hiking and biking, and traveling. He also has a hidden talent for playing the piano, having taken classical lessons for ten years, and he is currently exploring the use of new tech gadgets like the iPhone 11 Pro and iPad in his daily life.