Grafana Labs is transitioning its Loki project support from Slack to the community forums on grafana.com to preserve valuable information and enhance accessibility. The move aims to address the loss of crucial debugging and troubleshooting data due to Slack's retention limits, which often results in the disappearance of valuable contributions. While the transition isn't immediate, and the #loki Slack channel will remain active for discussions and idea-sharing, the focus will shift toward the forums for support-oriented topics. The forums offer benefits such as infinite retention and Google search indexing, which enhance the visibility and longevity of community contributions. This change is seen as a necessary step to ensure that essential information and community efforts are not lost over time, with the added advantage of recognizing active community members more effectively.