Switching your speech-to-text provider: A migration checklist for note-takers and contact center platforms
Blog post from Gladia
Switching speech-to-text (STT) providers involves crucial architectural planning to avoid issues like transcription errors that can corrupt CRM entries and LLM summaries, leading to increased costs and inefficiencies. The process of migration should be meticulously planned, encompassing a pre-migration audit, audio compatibility checks, feature parity verification, and accuracy validation through a four-stage phased cutover aimed at achieving seamless transition without user-visible downtime. Providers like Solaria offer superior performance in diverse audio conditions, including multilingual and accented speech, compared to others like Deepgram and AssemblyAI, which may charge extra for features like sentiment analysis and NER. The guide emphasizes the importance of assessing the current STT setup for gaps, managing costs effectively, and ensuring compliance with privacy mandates, all while maintaining product stability through diligent testing and validation. The final goal is to ensure accurate transcription and diarization in complex audio scenarios while optimizing operational costs and infrastructure management.
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