How to integrate live transcription API with Twilio to transcribe calls in real time
Blog post from Gladia
Twilio, a widely used communication platform, can now integrate with Gladia's live transcription API to transcribe phone calls in real-time, enhancing the ability to analyze, archive, and act on voice data. The integration process involves setting up accounts with Gladia and Twilio, configuring a server with necessary dependencies, and launching a websocket server to initiate real-time transcription during calls. Gladia's API, based on an optimized version of Whisper, offers high accuracy, speed, multilingual capabilities, and features like speaker diarization and word-level timestamps. This integration caters to professional use cases, providing developers with a tool to effectively utilize audio data, and invites users to share their experiences and applications of the API with Twilio or other platforms.