How Aircall cut transcription time by 95% with Gladia

Aircall, a leading AI-powered voice platform, significantly reduced its transcription time by 95% through the integration of Gladia's speech-to-text API, transforming its operations in the contact center industry. By adopting Gladia's solution, Aircall improved the speed and accuracy of its transcriptions, processing over a million calls weekly across multiple languages, which enhanced customer service capabilities such as searchability, AI-generated insights, and agent coaching. The decision to partner with Gladia was based on its high performance, speed, developer-friendly API, and cost-effectiveness. This integration not only improved operational efficiency but also laid the foundation for future advancements in real-time transcription and AI voice agents, underscoring Aircall's commitment to leveraging AI for smarter customer communication solutions.

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