Why we built a UX Research Insights repository

GitLab's UX research team faced challenges with traditional research reports, which were hard to search, siloed, and quickly outdated, prompting a shift towards using the UXR Insights repository as a more dynamic, accessible solution. Originally, UX research insights were documented in reports, but this method proved inefficient due to difficulties in locating specific insights and the rapid pace of product development at GitLab. By transitioning to a system using GitLab's improved issue functionality, insights are now documented directly within issues, allowing better organization and searchability through labels and epics. This approach facilitates real-time updates and integration with product managers' workflows, enabling more actionable insights. Despite the challenges in transferring existing data and training team members in the new system, the transition to the UXR Insights repository has been positively received, reducing the reliance on traditional reports and encouraging a more collaborative and iterative research process.

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