Visual guide to incident metrics

Incident metrics are critical for DevSecOps teams to effectively track and improve their incident response processes, minimizing both the impact on customers and costs to the business. By capturing five key timestamps—start time, impact detected, response initiated, impact mitigated, and end time—teams can accurately measure incident metrics such as time to detection, mitigation, and recovery. GitLab facilitates the creation of incident timelines, which serve as a single source of truth by documenting essential events during an incident. An illustrative example involves an engineer named Sally, who, after initially missing an alert, determines the incident's true start time, initiates a response, and successfully mitigates the issue by coordinating a rollback. The incident timeline records these events, allowing the team to measure and analyze response times to enhance future performance. GitLab is developing an MVC for incident tags, enabling teams to efficiently capture and add relevant timestamps to the timeline, thus improving incident management strategies.

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