Uncovering the diverse needs of non-engineering GitLab users

Intrigued by the field of UX research, Erica, an academic researcher with a background in psychology, explored the usability challenges faced by non-engineer GitLab users. After engaging in networking and discussions, including one with a UX researcher at GitLab, she embarked on a capstone project analyzing System Usability Scale (SUS) survey data. The study revealed that non-engineers, such as those in product management and academic research, struggle with GitLab's complex features, often feeling overwhelmed and reliant on external tools like Figma and Google Docs. These users expressed a need for better onboarding, improved help documentation, and customizable user interfaces. Erica's research highlighted the importance of tailored onboarding experiences to enhance usability for non-engineer roles, proposing stakeholder interviews, usability testing, and A/B testing as next steps to address these challenges. Her work underscores the value of adaptability in research and the necessity of thorough documentation to support ongoing UX improvements.

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