Triage issues in 7 simple steps
Blog post from GitLab
Efficient issue triage is essential for maintaining a clear overview of a repository, although it can be time-consuming for developers. The process involves a series of steps including categorizing issues into questions, bug reports, and feature requests, and using tools like GitLab Issue Boards to manage them. It is important to filter out noise by directing issues to the appropriate platform, searching for similar or duplicate issues, and ensuring all necessary information is provided. Labeling issues for easy filtering and involving relevant developers can streamline resolution efforts. Handling stale issues by closing them after a certain period, unless reopened, helps to prevent clutter. The guide initially included information on automating issue triage with GitMate.io, but this was removed following the tool's deprecation in 2019.
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