Self-service security alert handling with GitLab's UAM

GitLab's Security Operations team has developed the User Attestation Module (UAM) as part of their automation strategy to allow security engineers to focus on high-impact tasks by automating routine alerts. The UAM enables team members to verify and respond to security alerts flagged by the GUARD framework, determining whether suspicious activities are authorized. This system records responses for audit purposes and either resolves the alert or escalates it to the Security Incident Response Team (SIRT) if needed. The module is integrated with Slack for direct communication and relies on various components like GitLab's API for user identification and Slack's API for user interaction. By streamlining alert handling, the UAM reduces alert fatigue, maintains an audit trail, and enhances the efficiency of security operations by creating an intermediate response tier for low-priority alerts. Its design principles focus on automation and participation, ensuring that alerts are processed efficiently and escalated appropriately, with comprehensive metrics logged for continuous improvement.

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