Quantifying UX: How we validated the redesign of GitLab's settings pages

GitLab underwent a redesign of its group and project settings pages to improve user experience by organizing content into expandable sections, following a recent change to the project settings. The intention was to address the difficulty users faced in navigating long, cluttered pages, but initial feedback indicated that the changes made it even harder for users to find specific settings. To address this, a redesign was proposed that prioritized content using the 80/20 principle and improved section labels to enhance usability. This was piloted with the group settings, followed by extensive user testing to validate the changes. The results indicated that while the redesign took users longer to navigate, it improved their confidence and perceived ease of finding settings, with a significant increase in correct responses. This validated three out of four assumptions, marking the redesign as successful, and plans are in place to apply similar improvements to other settings pages. GitLab aims to empower designers to conduct their own UX research efficiently to continue enhancing user experiences.

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