My week shadowing a GitLab Site Reliability Engineer

A Frontend Engineer at GitLab's Monitor::Health Group shadowed an on-call Site Reliability Engineer (SRE) to gain insights into incident response and improve empathy for users. During this experience, two incidents were observed: a crypto miner issue and a performance degradation on GitLab.com's applications. Key learnings included the importance of alert systems that detect deviations from the norm, the frequent non-critical nature of alerts, and the tools used by SREs, such as PagerDuty, Slack, Grafana, and Kibana. The engineer also recognized the potential risks of GitLab.com as a single point of failure and proposed enhancements like multi-user editing and additional webhooks in GitLab. The experience highlighted the complex nature of SRE roles and the potential for GitLab products to address operational challenges, with plans for future team expansion and product development to support these workflows.

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