Introducing our Statement of Support

GitLab has updated its support page with a new Statement of Support to clarify and enforce its support policies, aiming to provide the best possible service to both customers and the community. The document outlines the scope of support, emphasizing the importance of defining what is supported to maintain a high quality of service without increasing costs. For paid users, detailed support pages for GitLab.com and GitLab Self-managed Licenses are available, while free users are encouraged to utilize community-first resources like documentation and forums. GitLab draws inspiration from the support model of WordPress.com and aims to foster a strong community where users can assist each other, although priority support is reserved for paid users. The initiative underscores GitLab's commitment to enhancing the user experience and actively engaging with its community to improve forums and resources.

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