How we're improving self-managed billing

GitLab introduced Seat Link in version 12.9 to simplify the process of managing user charges for self-managed customers, addressing the historical complications of "true-ups" by offering more transparent and prorated billing. The Seat Link feature automatically sends daily user counts from connected instances to GitLab, enabling prorated charges each quarter for any additional users added, thus eliminating the need for manual calculations and unexpected fees at renewal time. Although this solution simplifies billing for most users, it is not available for customers using air-gapped or closed networks, who will continue with the traditional true-up model. Seat Link is designed to be minimal and non-configurable to maximize usability, with the encrypted data transmission ensuring secure communication. While it is available in version 12.9, the processing of prorated charges is expected to begin with version 12.10.

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