How we work 100% remote in Product Design

GitLab's UX team, which expanded significantly in 2019, has embraced an all-remote working model, adapting their collaborative processes to maintain effective communication and engagement despite the lack of face-to-face interaction. To address challenges such as the absence of immediate peer feedback for product designers, they piloted a Pair Designer program, assigning designers to collaborate with peers in the same time zone, which has received positive feedback. They also implement synchronous kick-off sessions for new projects and use video walkthroughs to keep team members informed and involved in the design process. Additionally, GitLab hosts biweekly UX Showcases to share work and insights across the company and employs asynchronous sketching exercises to harness creativity regardless of time zones. They emphasize the importance of thorough documentation in GitLab issues and a handbook to ensure transparency and continuity in their design processes. This all-remote approach is deemed effective, with the challenges of inclusivity and collaboration being met through intentional and persistent efforts to involve cross-functional peers in the design process.

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