GitLab.com outage on 2015-05-29
Blog post from GitLab
GitLab.com experienced an outage on May 29, 2015, due to a backup script malfunction that caused the filesystem on the backend server to remain frozen, leading to a service disruption that lasted approximately 94 minutes. The outage was compounded by the recent infrastructure upgrade, which added complexity to the system, and by insufficient training and documentation for on-call engineers. The recovery process involved diagnosing issues with the NFS share and backend server, ultimately requiring a reboot to restore functionality. In response, GitLab removed the freeze/unfreeze steps from the backup script, implemented a secondary backup strategy for SQL data, and prioritized training through regular operations drills to enhance the preparedness of their engineering team.
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