GitLab Support to require sign-in to create support tickets

GitLab Support is implementing a new policy starting August 1, 2024, requiring users to sign in to raise support tickets, building on last year's changes that required pre-listing support contacts. This change aims to enhance customer service by allowing GitLab Support to pre-fill organizational details in tickets and tailor support experiences based on the customer's purchased products. The new process will streamline problem identification by focusing on relevant issues for the specific products customers own, improving overall efficiency. After a customer's initial purchase, they must create a login at support.gitlab.com and open a ticket to manage support contacts. Existing customers will only need to sign in to access support, and those who have forgotten their passwords can reset them via a provided link.

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