GitLab backs 99.9% availability with service credits for Ultimate customers

GitLab has introduced a 99.9% availability service-level agreement (SLA) for its Ultimate customers on GitLab.com and GitLab Dedicated, offering service credits when this threshold is not met to ensure reliable DevSecOps workflows. This SLA covers essential platform services such as issues, merge requests, Git operations, and registry operations, with availability being monitored across multiple geographic locations to reflect actual customer experiences accurately. If availability drops below 99.9%, customers can claim credits by submitting a support request within 30 days of the affected month, and GitLab will review the claim and apply credits to future invoices if applicable. Additionally, GitLab is committed to addressing issues that might not be captured by automated monitoring, such as application bugs or performance degradation, by encouraging customers to submit claims for a holistic review. This initiative highlights GitLab's dedication to aligning its success with customer outcomes, ensuring that software delivery workflows remain uninterrupted and reliable.

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