Building an All-Remote Management Enablement Program

GitLab's Learning & Development team undertook the significant task of creating a management training program in FY21 to equip managers with skills for remote leadership and management best practices, due to the company's rapid growth. The program, called the Manager Challenge, was developed after a thorough learning needs analysis involving various stakeholders from the company to identify skill gaps and management needs, emphasizing foundational management skills for recently promoted leaders. Designed to fit GitLab's fast-paced culture, the program featured daily asynchronous learning activities and weekly live sessions, allowing managers to learn at their own pace and engage in social learning during live discussions. The training utilized GitLab's own platform to facilitate learning, promote transparency, and enable managers to learn from each other. Supported by executive reviews, the program incorporated key principles from Andrew Grove's book, "High Output Management," and GitLab's core values. The iterative approach allowed for continuous feedback and improvements, leading to a three-week blended learning program that included leadership assessments, networking, and digital learning, ultimately receiving positive feedback from participants for its practical resources and emphasis on remote management excellence.

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