Atlassian will train on your data: Opt out with GitLab

Starting August 17, 2026, Atlassian will begin collecting customer metadata and in-app content from its cloud products like Jira and Confluence to train its AI offerings, a shift that follows industry trends towards opt-out-by-default data collection policies. This change affects approximately 300,000 organizations, with mandatory metadata collection for customers on the Free, Standard, and Premium tiers, and only Enterprise-tier customers having the option to opt out. The data collected, which includes operational signals and user-generated content, will be used for AI training, raising concerns about data governance and compliance, especially in regulated industries where documentation and risk reassessment obligations are triggered by such material changes. GitLab, in contrast, maintains a policy of not using customer data for AI training across all tiers, highlighting the importance of transparency and customer control over data in the evolving landscape of AI integration in software services. For organizations using Atlassian, especially those in sensitive sectors, the upcoming changes necessitate a reevaluation of data management practices and potential consideration of alternative platforms that align with specific compliance and security needs.

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