7 things I've learnt while shadowing an SRE

Participating in the Monitor:Health group's SRE shadow program provides valuable insights into the daily operations and decision-making processes of Site Reliability Engineers, which is crucial for developing effective Incident Management tools at GitLab. Initially skeptical, the author found the experience enlightening, gaining a deeper understanding of infrastructure management, such as the importance of proactive resource planning and effective responses to incidents. The experience highlighted the interconnectedness of systems, the strategic allocation of resources like CPUs, and the critical role visualization tools play in incident prediction and management. It was revealed that most incidents are reported internally rather than by customers, emphasizing the proactive nature of SRE work, which includes not just incident response but also the continuous development and support of GitLab's infrastructure. This experience reassured the author of the reliability of GitLab's infrastructure, thanks to the proficient handling by SREs.

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