SUPPORT file support

Software projects often encounter user questions or issues, and GitHub now enables developers to guide users to appropriate support channels through SUPPORT files. These files function similarly to CONTRIBUTING files and can be located in the repository root, .github/, or docs/ folder, appearing prominently on GitHub, such as above the new issue form. Unlike CONTRIBUTING files, SUPPORT files specifically direct users to resources like community forums, FAQ documents, or corporate support channels. Ben Balter, Chief of Staff for Security at GitHub, has played a significant role in enhancing community management, privacy, compliance, and security on the platform, shipping over 500 features and encouraging government adoption of open source philosophies during his tenure.

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