Company
Date Published
Author
PJ Hyett
Word count
655
Language
English
Hacker News points
None

Summary

GitHub's approach to sales is deeply intertwined with its focus on product excellence and customer satisfaction, reflecting its developer-centric ethos. Rather than pursuing aggressive sales tactics or commission-based incentives, GitHub emphasizes building products that largely sell themselves, catering to a customer base that requires minimal intervention. The sales team, referred to as developer liaisons, primarily assists the small percentage of customers who need business-related guidance, operating more like sales engineers or technical account managers. This team is composed of individuals with technical backgrounds who prioritize long-term relationships and helping developers within larger organizations advocate for GitHub products. By eschewing traditional sales commissions in favor of competitive salaries and benefits, GitHub ensures a collaborative work environment where success is shared across the organization. This philosophy underscores GitHub's commitment to sustainability and authenticity in its business practices.