GitHub Availability Report: September 2024

In September 2024, GitHub experienced three separate incidents affecting its services, each with distinct causes and resolutions. On September 16, GitHub Actions and Pages faced performance degradation for 57 minutes due to a service misconfiguration causing CPU throttling, resulting in delayed runs, which was mitigated by redirecting runner connections and improving monitoring. On September 24, a 44-minute interruption in Codespaces network connectivity was caused by SNAT port exhaustion, with mitigation involving increased port allocations and plans to scale outbound connectivity and enhance monitoring. Lastly, on September 30, Codespaces users in Central India were unable to create new codespaces for 43 minutes due to storage capacity constraints, which were resolved by redirecting requests and fixing a bug that prevented the use of available capacity. These incidents have prompted GitHub to enhance its monitoring, capacity management, and planning to prevent future occurrences.

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