Company
Date Published
Author
Matt Hathcock
Word count
1020
Language
English
Hacker News points
2

Summary

At FusionAuth, Sales Engineering plays a pivotal role in bridging the gap between engineering and sales teams. Sales engineers act as technical experts who work closely with sales representatives to understand clients' unique requirements and challenges, leveraging their deep knowledge of products and domains to design solutions that align with clients' needs. The role requires expertise in various areas, including fintech, consumer goods, and online gaming, and involves demonstrating how products solve specific challenges rather than just showcasing generic features. Sales engineers at FusionAuth engage with prospective customers on all calls, from intro calls to final technical walkthroughs, and face unique challenges such as understanding complex technical discovery and aligning with clients' technology. The role requires a deep grasp of software engineering principles, previous technical experience, and collaboration with other teams. Sales engineers directly impact customer success, provide technical solutions to critical business issues, and influence future product development by capturing common threads of customer requirements.