Your product can't explain itself
Blog post from Frigade
Frigade has launched the Assist API, which enables companies to equip their existing in-app agents with product knowledge learned directly from the live software rather than from potentially outdated help-center documentation. The platform uses a browser agent with real-user permissions to navigate workflows, map product behavior, and continually detect changes as features evolve, without requiring manual screenshots or walkthroughs. Integrated as a tool for an organization’s own agent, the API can provide answers grounded in current product behavior or deliver contextual interface walkthroughs from the user’s current page, while keeping the company’s agent as the primary user-facing assistant. Frigade also provides support and customer experience teams with visibility into conversations and tools to correct or guide responses without engineering involvement, positioning agent knowledge as an editable support resource. Retell AI is cited as an early adopter, and Frigade presents the API as part of a broader shift toward agents that help users complete tasks within software rather than merely directing them to support content.
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