Company
Date Published
Author
Alexa Maturana-Lowe
Word count
508
Language
English
Hacker News points
None

Summary

In a data analysis initiative, Fivetran discovered a significant revenue opportunity by identifying a discrepancy between the number of accounts created in their production database and those recorded in Salesforce, revealing that many accounts were converting from trials to paid without sales team interaction. This gap, attributed to duplicate, partner, and test accounts, as well as overlooked real customer accounts, highlighted potential lost revenue, prompting the team to implement process changes to capitalize on these opportunities. The exercise underscored the importance of leveraging analytics to uncover hidden value and address business uncertainties, with Fivetran emphasizing the role of data tools in facilitating access to valuable insights and driving organizational improvements.