Service Status Update: March 5, 2026

On March 2, 2026, an issue was identified where the Zoom AI scribe was unable to join calls, disrupting Zoom meeting transcription functionality for users until March 5, 2026. The problem originated from an internal IT migration that decommissioned the FireHydrant developer account, disrupting credentials needed for the Recall.ai transcription service. Despite the transcription issues, Zoom conference bridges and other functionalities like Google Meet transcription and incident management remained operational. A resolution was achieved by updating Zoom credentials, with full service restored by March 5. To prevent future occurrences, measures such as a more robust service account discovery process and improved observability for transcription failures are being implemented, along with adherence to a proper change management process during migrations. The company remains committed to service reliability and transparency, encouraging users to monitor the Status Page for updates.

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