Service Status Update: April 29, 2026

On April 29, 2026, a configuration issue with the CDN account serving the FireHydrant Web UI caused a temporary service disruption, preventing static assets from being loaded and resulting in login failures. While the API and integrations for Slack and Microsoft Teams remained functional, the web interface was inaccessible to customers globally for 33 minutes. The incident was swiftly identified by synthetic monitors, allowing the on-call team to initiate immediate mitigation efforts. Despite the inability to update the public status page during the incident due to multiple communication path failures, service was restored by bypassing the affected CDN and subsequently fixing the configuration issue. The company has outlined corrective measures to prevent future occurrences, including enhancing CDN failover speed, ensuring redundancy for non-US regions, repairing Slack integration, and improving change management processes. The commitment to reliability and transparency remains a priority, with improvements aimed at maintaining service quality and effective communication during incidents.

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