Priority-Based Escalation Policies: Because Not All Notifications Burn the Same

Priority-Based Escalation Policies have been introduced to address the inefficiency of uniform notification responses by allowing configuration of distinct paths based on the severity of alerts. This new feature enables users to direct notifications to appropriate teams and channels while maintaining a structured alert system through priority-specific targeting, smart timing controls, and intelligent escalation flows. By customizing notification settings for high, medium, and low priority levels, teams can ensure critical issues are handled promptly and minor alerts are managed without unnecessary urgency. Available to all FireHydrant customers, this system aims to streamline alert management by offering a dynamic approach to escalation, enhancing overall response efficiency.