Managing incidents at scale requires a structured approach to permissions, and FireHydrant addresses this need with its new Custom Roles & Permissions feature, allowing precise access control akin to coding precision. This feature is designed for organizations of all sizes, enabling them to define who can perform specific actions both at the organization and team levels, thereby enhancing security and compliance without complicating workflows. The robust Role-Based Access Control (RBAC) system offers flexibility with up to three custom roles on the Platform Pro Plan and unlimited roles on the Enterprise Plan, accommodating roles for security, compliance, and more. Default roles like Owner, Member, Collaborative, and Viewer remain, but custom roles provide tailored access, allowing teams to manage sensitive information, alert systems, and schedules autonomously. This team-level permission management empowers teams to handle their responsibilities without navigating complex organizational settings, reducing errors and improving operational efficiency. FireHydrant's system thus combines enterprise-grade control with deep extensibility to match the complexity of modern engineering workflows.